MOTOM Help Centre

Find out how to get quick answers to your questions

Use the resources below to get answers to your questions

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FAQs
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Frequently Asked Questions

Still have questions? Please contact us and one of our team will be in touch to help out.

How do I get started?

Simply download the app using the appropriate link for either the App Store or Google Play depending on your device. 

You will register via the app and can get started right away.

For multi-site dealers, or those with multiple team members that you want to connect to the same organisation, we also provide a business account. To set up a business account, register your account via the Control Centre and also download the app from the App Store or Google Play.

Alternatively, contact us and one of our team will arrange a brief call to on-board you and help you to connect your users to the account.

Is the system difficult to use?

Not at all. It's very intuitive and easy to use.

Buyers save time as, once your search filters are set up, the system will notify you when there's a match. 

You'll improve your time to sell as MOTOM allows you to be dynamic and reach your buyers directly, in your timescales.

It's proactive in matching buyers and sellers, making the whole trading process fast and simple for everyone.

Can I trade between dealerships if I am a part of a multi franchise group?

Yes, you can trade between dealers, dealer groups or wholesale traders.

Can I communicate with the seller by phone or via text? Will MOTOM provide this functionality?

Yes, we provide live in chat messaging with the ability to text or call.

How much does it cost?

A buyer’s fee of £150 + VAT applies to each successful transaction. 

Use of the MOTOM app and Control Centre is free, and there's no commitment, subscription, or cost to download the app. 

Listing and selling vehicles is also free.

How do I manage my trading records through MOTOM?

A record of all transactions and associated communications is stored within the user’s account and can be easily exported for record keeping and transparency around all transactions made.

In addition, the MOTOM Control Centre is a web-based system, accessed via a normal web browser from any device.

It gives you control and performance information about your vehicle buying and selling activities.

I am happy with my current trading process, why change to MOTOM?

With MOTOM you have direct access to your existing contacts and the further strength and diversity of the MOTOM network. 

You can add MOTOM to your existing trade process to either buy or sell, or both. As your network grows so will your trading opportunities.

How do I know I can trust the sellers on the app?

MOTOM includes a rating system which drives transparency. Dealer ratings give insights into new trading partners and drives a disciplined trading process.

Is MOTOM connected to any auction houses or retail groups?

MOTOM is completely independent. We set out to develop a fair and impartial platform, with a transparent bidding process. Bringing a great solution for both buyers and sellers of wholesale vehicles.

Contact our support team

Please fill in your details in the form below, giving as much detail as possible about your query or issue. This will enable us to investigate quickly and get back to you as soon as we can. We aim to respond to all queries in one working day.

By providing your email address, you agree to receive relevant content from MOTOM. We will not rent or sell your information and you can unsubscribe at any time. Read more in our privacy policy.

 

Start Trading Today

Get access to the MOTOM marketplace and start buying or selling used vehicles. 

Simply download the app using the link below. You will register for an account and can get started right away.
Get it on Google Play
Download on the App Store
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