Effective date: April 2022
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our service, including the MOTOM mobile application, and the choices you have associated with that data.
Motom Limited trading as MOTOM and Motom for business and Motom for personal (MOTOM) is committed to treating your personal information in accordance with the Data Protection Act 2018 and the General Data Protection Regulation (EU) 2016/679 (together “the Act”) and the Principles of Data Processing (“the Principles”) as set out in the Act.
MOTOM will review this policy from time to time to update and continually improve our processes. If this policy is amended at any time, the updated version will be posted on our websites at www.motom.io or available to you upon request.
Purpose of the policy
MOTOM takes its obligations under the Act seriously. We have privacy obligations to our users and customers who utilise the services provided by MOTOM.
Personal data is defined in the Act as any information relating to an identified or identifiable natural person (known as a ‘data subject’). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to any information that would identify them. This might be a name, address, identification number or information that is held online. Some of the data may be sensitive in nature and need a higher level of protection. Sensitive information is a type of personal information that includes health, genetic or biometric information, or information or an opinion which indicates racial or ethnic origin, religious beliefs or affiliations, membership of a trade union, profession, trade association or political association, political or philosophical opinions, sexual orientation or practice, or criminal record.
For the purpose of this policy, personal data may include, but is not limited to the following:
Collection holding and using personal information
MOTOM may collect personal data for the purposes of fulfilling a contract or where it has a legitimate interest, for example, for the operation of our service and the operation of the MOTOM Application or for marketing purposes by us or third parties if we have your consent.
When practicable, personal data will only be collected from the individual concerned. There are a number of methods of collecting personal data directly from the individual, including (but not limited to):
We may also collect personal information about you by indirect means including from our clients, contractors, suppliers and other associates, and from publicly available sources. If MOTOM collects your personal information by indirect means, we will take reasonable steps to inform you that we have collected your personal information.
The type of information that MOTOM collects about you will depend on the nature of the service provided.
We collect, hold and use your personal information for the primary purpose for which it is collected. We may also use your personal information for related purposes that you would reasonably expect including:
If you do not provide us with your personal information, we may not be able to provide you with all of our services. It may also affect your use of the MOTOM website. (However, if you do not want your personal information to be used in this way, you may opt-out by contacting us at any time. You may opt out of any marketing services by contacting us at any time.)
Disclosure of personal information
We may disclose your personal information to our employees, officers, related bodies corporate and third parties as far as reasonably necessary for the purposes set out above. The third parties to whom we may disclose your personal information include:
We may also disclose your personal information third parties (including for marketing purposes) where authorised by you, where permitted/required to do so by law or where you have consented.
Disclosure to third parties
Where we disclose personal information to third parties we will take reasonable steps to ensure that they comply with the Act, including the Principles. We will only transfer personal information to countries outside of the United Kingdom where they have personal data legislation that is at least equivalent to the Act and the Principles or we have a legal agreement in place which provides the equivalent protection.
MOTOM may disclose your personal data in the good faith belief that such action is necessary:
MOTOM stores information in different ways, including in hard copy or electronic format. MOTOM will take all necessary technical measures to protect personal data from loss, misuse or unauthorised access. Some of the steps that MOTOM has taken to protect the security of your personal data include:
We may provide paid products and/or services within the services we provide, including the MOTOM Application. In that case, we use third-party services for payment processing (e.g. payment processors).
We will not store or collect your payment card details. That information is provided directly to our third-party payment processors by you whose use of your personal data is governed by their privacy policies. It is your obligation to check that you are satisfied with their privacy policies and the way they process your personal data.
The payment processors we work with are:
• Apple Store In-App Payments
• Google Play In-App Payments
Website, Cookies and Web Analytics
MOTOM websites at https://www.motom.io, https://www.motom.io/dashboard (MOTOM websites) are hosted in the UK.
When you visit MOTOM websites we may collect certain information such as server address, browser type, operating system, website visited immediately before coming to our site, the pages you accessed on the websites, how long you visited, the date and time you visited, your geographical location and type of device used. This information is used in an aggregated manner to analyse how people use our site, so that we can improve our services.
We may also use ‘cookies’. A cookie is a small file MOTOM websites place on your computer so that they can remember your preferences and improves your experience of MOTOM websites. You can block placement of cookies in your browser settings. You can also clear cookies from your browser. If you do this, some parts of MOTOM websites might not work as well.
MOTOM websites use Google Analytics and Firebase which collects information about the use of the website and traffic to the website. We use Google Analytics to promote our goods and services, including by allowing us to provide advertising to you on websites not owned by us. You can choose to opt-out of Google Analytics and Firebase collecting and using your data by downloading the Google Analytics & Firebase Opt-out Browser Add- on.
Quality and correction
MOTOM will endeavour to ensure that the personal information we hold about you is complete, accurate and up to date. In order to assist us to achieve this, it is important that you advise MOTOM when your details change, are inaccurate or not up to date such as when you change address. You may contact MOTOM at any time if you would like your details corrected.
MOTOM members can assist by ensuring that all their details are correct on membership renewal forms.
MOTOM will provide access to the personal data that we hold about you except in limited circumstances (for example, when providing access would have an unreasonable impact on the privacy of others or denying access is required or authorised by law).
Requests for access to your personal data should be in writing to [email protected]. We will respond to all requests for access within 30 days. In the interest of protecting the privacy of all of our users and customers, MOTOM must properly identify you (for example, by requiring some form of identification such as a driver’s licence or passport) before access to information is provided.
If your request is accepted, access may involve you inspecting or taking notes or making photocopies of your personal data. If your request is rejected, we will provide reasons for denying access.
Generally, there is no fee for access to personal information. However, MOTOM may charge a reasonable fee for access if the information is archived or if MOTOM has incurred administrative costs in locating and/or reproducing the information. This will never exceed £10.00.
You may contact MOTOM on the contact details provided below at any time to request information about generally the sort of personal information MOTOM holds, for what purposes and how it is collected, used and disclosed.
Complaint handling process
If you have any concerns about the way your personal information has been managed by MOTOM you may make a complaint to us. We request that you put your complaint in writing mailed to the address or email set out below. We will investigate and respond to privacy complaints within 30 days.
If you are not satisfied with the response we provide, you may contact the Information Commissioner’s Office with your query or complaint. Contact details for the Information Commissioner’s Office are set out below.
You may withdraw your consent to MOTOM or third parties using your personal information for marketing purposes at any time by giving MOTOM notice.
If you have queries, concerns, or would like to access or revise your personal records maintained by MOTOM, please contact MOTOM:
Attn: Company Secretary
Business Name: MOTOM Limited
Address: 153 Milton Keynes Business Centre Foxhunter Drive, Linford Wood, Milton Keynes, Buckinghamshire, England, MK14 6GD
Email: [email protected]
More information about the Act and the Principles is available from the Information Commissioner’s Office at www.ico.org.uk.